Returns & Exchanges
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return or exchange it within 30 days of delivery.
How to Return or Exchange
- Initiate Your Return/Exchange – Visit shopbonaparte.com and log into your account to start the process.
- Pack Your Items – Ensure the items are unused, in their original packaging, and include all tags.
- Ship Your Return – Use the prepaid return label provided in your return confirmation email.
Return Conditions
- Items must be unworn, unwashed, and in their original condition.
- Final sale items cannot be returned or exchanged.
- Returns must be initiated within 30 days of delivery.
Refunds
- Refunds will be processed within 5-7 business days after we receive your return.
- Original shipping fees are non-refundable.
Exchanges
- Exchanges are subject to availability. If your desired item is out of stock, we’ll issue a refund instead.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance.
International Returns
International customers are responsible for return shipping costs and any applicable customs fees.
For further assistance, please refer to our FAQs or reach out to our team.
Note: Processing times may vary during peak seasons.